Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Account login credentials
• Billing and payment details

User Content

• Uploaded room photos and images
• Design preferences and inputs
• Generated designs and layouts

Technical & Usage Data

• Device information and identifiers
• IP address and approximate location
• Browser type and version
• Session activity and feature usage patterns
• Cookies and tracking data (see Section 10)

2. Age Requirement & Legal Capacity

Roomwork.ai is intended solely for users who are 18 years of age or older and who have the legal capacity to enter into binding contracts under applicable law. By using our platform, you represent and warrant that you meet this requirement.

We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has created an account or submitted personal information, we will immediately delete that data and terminate the account. If you believe a minor has accessed our platform, please contact us at [email protected].

3. Ownership of User Content

You retain full ownership of all images, files, and content you upload to Roomwork.ai. By uploading content, you grant us a limited, non-exclusive, royalty-free, worldwide licence to process, store, and use your content solely to deliver our services to you. This licence terminates when you delete your content or close your account.

We will not use your images, designs, or outputs for public display, marketing, or any purpose beyond service delivery without your explicit written consent.

You are solely responsible for ensuring you have full legal rights to upload any content you submit. You must not upload content that infringes third-party intellectual property rights, contains illegal or harmful material, or violates our Acceptable Use Policy. You agree to indemnify us fully for any claims arising from content you upload.

4. How We Use Your Information

We use collected data to:

• Provide and operate AI design services
• Generate and store design outputs
• Improve AI model performance and user experience
• Process payments and manage subscriptions
• Maintain platform security and prevent fraud
• Communicate service updates, notices, and support
• Comply with applicable legal obligations
• Enforce our Terms of Service and Acceptable Use Policy

We do NOT sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

5. Third-Party AI Providers

Roomwork.ai uses third-party AI models and processing infrastructure to generate design outputs. By using our platform, you acknowledge and agree that:

• Your uploaded images and inputs may be transmitted to third-party AI providers to generate outputs
• These providers process data under their own privacy policies and terms of service
• Your use of Roomwork.ai may also be subject to the terms of these underlying AI providers
• We are not responsible for the data practices of third-party AI infrastructure providers
• We take reasonable steps to ensure providers maintain appropriate data security standards

We encourage you to review the privacy policies of major AI providers we may use. If you have concerns about your data being processed by third-party AI systems, you should not use our platform.

6. AI Processing & Important Disclaimer

All AI-generated outputs are for visualization and conceptual purposes only. By uploading content and using our AI tools, you acknowledge and agree that:

• Outputs do not constitute professional interior design, architectural, structural, or engineering advice
• We make no warranty that AI outputs are accurate, complete, or suitable for any specific purpose
• Any decisions made based on AI-generated outputs are made entirely at your own risk
• We are not liable for any loss, damage, or expense arising from reliance on AI-generated results
• Beta or experimental features carry no warranty and results may be unpredictable or inconsistent

We reserve the right to use anonymized, aggregated, non-identifiable data derived from platform usage to improve our AI systems.

7. Limitation of Liability

Our total cumulative liability to you for any claims arising from use of the platform shall not exceed the total amount you paid to Roomwork.ai in the three (3) months immediately preceding the event giving rise to the claim.

8. Force Majeure

Roomwork.ai shall not be liable for any failure or delay in performance of our obligations under this Privacy Policy or our services arising from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, or earthquakes
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications outages
• Third-party service provider failures, including cloud hosting or AI infrastructure outages
• Cyberattacks, distributed denial-of-service attacks, or data breaches caused by third parties
• Pandemics or public health emergencies
• Changes in law or regulation that affect our ability to operate

In the event of a force majeure situation, we will make reasonable efforts to notify users and restore service as quickly as practicable.

9. Indemnification

You agree to indemnify, defend, and hold harmless Roomwork.ai and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the platform in violation of these terms
• Content you upload that infringes any third-party rights
• Your violation of any applicable law or regulation
• Any misuse of AI-generated outputs
• Claims by your clients or third parties arising from designs you produced using our platform

10. No Warranty

The platform is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or that AI-generated results will meet your requirements.

11. Data Storage & Security

We implement industry-standard security measures including encryption, access controls, and secure infrastructure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and users share data at their own risk. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

12. Copyright Infringement (DMCA)

We respect intellectual property rights and expect users to do the same. If you believe that content on our platform infringes your copyright, please send a written notice to [email protected] containing:

• Your full name and contact information
• A description of the copyrighted work you claim has been infringed
• A description of where the infringing content is located on our platform
• A statement that you have a good-faith belief that use of the content is not authorized
• A statement that the information in your notice is accurate
• Your physical or electronic signature

We will investigate all legitimate notices and take appropriate action, including removing infringing content and suspending or terminating accounts of repeat infringers. We reserve the right to forward notices to the user who uploaded the allegedly infringing content.

13. Third-Party Services

We use third-party providers for cloud hosting, payment processing, analytics, AI processing, and customer support. These providers are contractually obligated to process data only as necessary to deliver services on our behalf. We are not responsible for the independent privacy practices of third-party services and encourage you to review their policies.

14. Cookies & Tracking

We use cookies and analytics tools to improve platform performance, understand usage behaviour, and enhance user experience. By using our platform, you consent to our use of cookies. Users may disable cookies via browser settings, however this may affect platform functionality.

15. International Data Processing & Cross-Border Transfers

Your data may be processed on servers located outside your country. If you are in the EEA, you have rights under GDPR. If you are in California, you may have rights under CCPA. By using our platform, you consent to cross-border data transfer. We take reasonable steps to ensure data is treated securely regardless of where it is processed.

16. Data Retention

We retain your personal data only as long as necessary to maintain your account, provide services, and comply with legal obligations. If you close your account, we will delete your personal data within 30 days, except where retention is required by law.

17. Your Rights

Subject to applicable law, you may request access, correction, deletion, or portability of your data, or withdraw consent at any time. Contact us at [email protected]. We will respond within 30 days.

18. Payments, Credits & Refunds

All purchases are final. Unused credits expire at end of each billing period and do not roll over. Subscriptions renew automatically unless cancelled before renewal. We reserve the right to modify pricing with reasonable notice. Refunds are at our sole discretion except where mandatory consumer protection laws in your jurisdiction require otherwise. For billing disputes, contact us within 14 days of the charge.

19. Dispute Resolution

You agree to contact us at [email protected] to attempt good-faith resolution before initiating legal proceedings. Unresolved disputes shall be submitted to binding arbitration or the courts of Thailand, at our election. You waive any right to participate in a class action against Roomwork.ai.

20. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the Kingdom of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA). You irrevocably submit to the exclusive jurisdiction of the courts of Thailand.

21. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.

22. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

23. Contact Us

• Email: [email protected]